Refund and Returns Policy

  1. Return Policy
    We want you to be satisfied with your purchase. If you are not happy with your order, we offer a return service under the following terms:

Return Conditions:
Items must be unused and in their original packaging.
Items must include all original accessories, tags, and the receipt or proof of purchase.
Return requests must be made within 7 days of receiving the item.
Non-Returnable Items:
Personalized or custom-made items.
Products for which the card is removed on behalf of the host in the live streaming room
Sale or clearance items, unless there is a quality issue.
Items damaged or lost due to reasons other than quality issues.
Return Process:
Contact us at [longyangcard@gmail.com] with your return request and order number.
Our customer service team will provide you with the return address and a return label (if applicable).
Once the returned item is shipped, please keep the tracking number for reference.

  1. Refund Policy
    Upon receiving and inspecting your returned item, we will process your refund based on the following conditions:

Full Refund: If the item meets the return conditions, we will process a full refund within 7 business days. The refund will be issued to your original payment method.
Partial Refund: If the item is partially damaged or lost, or if it does not meet the return conditions, we may offer a partial refund.
No Refund: Items that are clearly used or damaged and do not meet the return conditions will not be eligible for a refund. In such cases, the item will be returned to you at your expense.

  1. Return Shipping Costs
    Quality Issues: If the item is defective or incorrect, we will cover the return shipping costs.
    Non-Quality Issues: If the return is due to personal reasons (e.g., dislike, size issue), the shipping costs will be the responsibility of the buyer.
  2. Exchange Policy
    If you wish to exchange an item, please follow the return process and place a new order for the desired item. We will do our best to ensure you receive the correct product.
  3. Additional Terms
    Refund Delays: If you do not receive your refund within the specified time, please check your bank account. If the issue persists, contact your payment service provider or reach out to our customer service team for assistance.
    Contact Us: For any questions or concerns, please contact us:
    Email: longyangcard@gmail.com
    Thank you for shopping with [cardccg.com]. We are committed to providing you with a satisfying shopping experience.